Customer Service Advisor ‑ Arabic Speaker

A full-time customer service advisor role in Dubai handling inbound and outbound calls, chats and emails for a luxury retail client. It requires fluent Arabic and strong English, with previous luxury retail or hospitality experience preferred.

• Handle inbound and outbound calls, chats and emails
• Meet KPIs for call volume, pick-up time, duration and quality
• Resolve non-routine customer problems
• Provide high-quality customer service and redirect where appropriate
• Identify and maximize selling and cross-selling opportunities
• Keep up to date with products, services and procedures

• Arabic speaker with strong English oral and written skills
• Previous experience in luxury retail or hospitality preferred
• Graduate preferred or equivalent education/experience
• Pleasant telephone etiquette
• Courteous and patient with attention to detail
• Strong computer navigation and PC knowledge
• Open to working 8 hours a day, 5 days a week in all shifts
• Available to join immediately, preferably within 1-2 weeks

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.