Taking applicationsVoice Support·Posted 14h ago
Customer Service Operations Expert (Spanish)
CanvaVerified company
Makati, Philippines
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Makati, Philippines
SpanishEnglishMid level
About the role
A multilingual escalation support role on Canva's Specialist Operations team, handling escalated email, chat and phone tickets from Spanish-speaking users in Zendesk, plus evaluating machine translation quality. It requires CEFR B2+ Spanish and fluent English, and the job is based in Canva's Manila office rather than being fully remote.
What you'll do
- Own escalated email, chat and phone tickets from Spanish locales end-to-end in Zendesk
- Provide phone support and language interpretation between Spanish-speaking users and reps
- Investigate recurring issues and improve team processes
- Evaluate translation tool output and flag improvements
- Partner with the High Sensitivity and Escalations subgroup on complex cases
What you'll need
- Spanish at CEFR B2 level or above
- Fluent English with strong cross-cultural communication
- Prior customer support, escalations or service-recovery experience
- Experience with ticketing tools such as Zendesk preferred
- Eye for language nuance and translation quality
- Comfortable with ambiguity and ownership
- Able to work from the Manila office
Skills
Spanish fluency (CEFR B2+)English fluencyWritten and verbal customer supportZendesk ticketingEscalation and service recoveryCross-cultural communicationTranslation quality evaluationProcess improvement
Benefits
Equity packagesInclusive parental leave policyAnnual Vibe & Thrive allowanceFlexible leave optionsFlexible work arrangements
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