Customer Service Advisor ‑ Baguio 2023

Inbound and outbound call centre role answering customer questions and resolving routine product or service problems against set KPIs. It is an on-site position at Concentrix's Baguio City site in the Philippines, open to entry-level applicants with a high school diploma, and requires willingness to rotate shifts.

• Handle inbound and outbound calls and internet contacts with customers
• Resolve routine customer problems about client products and services
• Meet contractual KPIs for service delivery
• Clarify customer requirements and use decision-support tools
• Greet customers courteously and professionally
• Document and retrieve information in the call tracking database
• Offer additional products or services
• Refer inquiries to published materials or senior staff

• High school diploma
• Three to six months of relevant experience preferred
• Strong computer navigation skills and PC knowledge
• Courteous with strong customer service orientation
• Ability to communicate effectively in writing and verbally
• Dependable with strong attention to detail
• Ability to rotate shifts as needed
• Tolerance for repetitive, high-production work

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.