Customer Service Advisor ‑ MOA XTRA 2026

This is an entry-level customer service advisor role in Pasay City, Philippines, handling inbound and outbound calls and internet inquiries and resolving routine customer issues. It requires a high school diploma and offers full-time work with rotating shifts as needed; the posting lists the Philippines as the location.

• Handle inbound calls, outbound calls, or internet inquiries
• Resolve routine customer problems about products or services
• Meet contractual KPIs
• Clarify customer requirements and use decision-support tools
• Document accounts and track information in a call database
• Offer additional products or services
• Refer customer inquiries to published materials or senior staff
• Participate in activities to improve customer satisfaction

• High school diploma
• Three to six months of relevant experience preferred
• Strong computer navigation and PC knowledge
• Ability to communicate effectively in writing and verbally
• Dependable with strong attention to detail
• Skilled in multitasking and adapting to change
• Ability to rotate shifts as needed
• Patience in customer contact situations

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.