Taking applicationsVoice Support·Posted 14h ago
Business Support Specialist ‑ Weekend Shift
MollieVerified company
Lisbon, Portugal
Pay
Not listed
Job type
Full-time · On-site
Hours
EU hours
Location
Lisbon, Portugal
EnglishEntry level
About the role
A frontline support role at Mollie in Lisbon, handling live chat, email, and phone inquiries from merchants. It is a full-time weekend shift with hybrid work after an initial two-month office period and requires fluent English plus at least one year of support experience.
What you'll do
- Serve as first point of contact via live chat, email, and phone
- Resolve customer inquiries quickly and effectively
- Advise customers on Mollie products to support their business
- Provide actionable feedback to improve customer experience
- Listen to customer feedback and align support with company mission
What you'll need
- Fluent in English
- Available for full-time work including weekend shifts
- Hybrid setup with first two months in Lisbon office
- At least 1 year of customer support experience
- Adaptable to changing environments
- Fast learner able to solve complex problems
- Clear communicator
Skills
Live chat supportEmail supportPhone supportCustomer communicationProblem-solvingCustomer feedbackAdaptabilityEnglish fluency
Benefits
Regular feedback and performance reviewsFair and transparent salary reviewsCareer growthHybrid setup
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