Taking applicationsVoice Support·Posted 10d ago
Customer Success Manager, Mid‑Market
Juniper Square
USA
Pay
$41.5–$50.5/hr
Job type
Full-time · Remote
Hours
Flexible
Location
USA
Open to people in the United States
EnglishMid level
About the role
This is a mid-market customer success manager role at Juniper Square, managing 60–75 existing accounts and helping customers with onboarding, adoption, and renewals. It stands out for its strong focus on using AI tools in the customer success workflow and for requiring executive-level client communication.
What you'll do
- Manage a portfolio of 60–75 existing customer accounts
- Support implementation, onboarding, product adoption, and renewals
- Review customer metrics for adoption, satisfaction, and goals
- Identify and drive retention and expansion opportunities
- Lead client-facing meetings and presentations
- Use AI tools in the core CSM workflow
- Work with product and engineering teams on customer-driven features
- Contribute to internal projects improving operational infrastructure
What you'll need
- 5+ years of professional experience
- 3+ years in a relevant customer success management role
- Experience communicating with clients in written and verbal form
- Experience leading client meetings and presentations with executives
- Strong prioritization of time, resources, tasks, and people
- Ability to quickly learn advanced technical subject matter
- Consistent AI use in CSM deliverables
- Bachelor's degree or equivalent professional experience
Skills
Customer success managementRelationship managementProject managementProduct adoptionAccount retention and expansionExecutive presentationsAI tools such as ClaudeTechnical learning
Benefits
Performance bonusEquityVariety of benefitsFlexible work options
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