Taking applicationsVoice Support·Posted 14h ago
Customer Care Specialist
Brown & BrownVerified company
Remote, United States
Pay
$17.5/hr
Job type
Full-time · Remote
Hours
Flexible
Location
Remote, United States
Open to people in the United States
EnglishMid level
About the role
A remote customer care role at Brown & Brown's One80 Intermediaries focused on retaining policyholders through outbound calls, payment assistance, and reminder tasks. It requires at least two years of customer service or sales experience and an Illinois insurance license or willingness to obtain one within 90 days.
What you'll do
- Notify members that their premium is due
- Assist members making payments
- Set up recurring payments
- Make at least 50 outbound calls per day
- Mail reminder and lapse letters
- Review retention reports daily
- Work unpaid accounts
- Handle credit card expiring and EFT failed tasks
What you'll need
- High school diploma or GED
- 2+ years of customer service and/or sales experience
- Insurance industry experience preferred
- Proficient PC skills
- Active Illinois insurance license or ability to become licensed within 90 days
Skills
Customer serviceSalesPC skillsLearning new softwareInsurance knowledgePayment processingOutbound callsRetention
Benefits
Health insurancePaid time offPerformance bonus401kTuition reimbursementStudent loan assistanceMental health servicesHolidays
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