Taking applicationsVoice Support·Posted 8d ago
Customer Support Specialist
On-site — Maadi, Cairo, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Maadi, Cairo, Egypt
ArabicEnglishEntry level
About the role
Frontline customer support role for a healthcare/telehealth company, handling identity and eligibility checks, appointment scheduling, routing requests, follow-ups, and complaint escalation. It is a full-time on-site position in Maadi, Cairo, requiring fluent Arabic and basic-to-intermediate English.
What you'll do
- Verify member identity, caregiver authorization, and eligibility
- Classify and route requests to appropriate teams or escalation owners
- Book, reschedule, confirm, and update appointments
- Send approved pre-consultation instructions, reminders, and follow-ups
- Follow approved scripts, SOPs, escalation paths, and shift handovers
What you'll need
- Bachelor's degree preferred
- Relevant diploma may be accepted
- Zero to two years of customer operations or related experience
- Healthcare experience is an advantage
- Fluent Arabic
- Basic-to-intermediate English
- Demonstrated communication and operational skills
Skills
Identity verificationEligibility verificationAppointment schedulingPrivacy-safe supportComplaint escalationDocumentationFollow-up communicationProcedure adherence
About HealPath
HealPath bridges the gap to quality primary-care services in Egypt, with doctors available through its telehealth channels. Its Maadi team handles customer support and customer experience.
Healthcare / Telehealth11-50 employeesHQ: Maadi, Cairo, Egypt
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