Customer Service Representative – Financial Services (Charlotte)
TTECVerified company
Charlotte, North Carolina, United States
Pay
$19/hr
Job type
Full-time · On-site
Hours
Flexible
Location
Charlotte, North Carolina, United States
Open to people in the United States
About the role
Onsite customer service role in Charlotte, NC, supporting customers of an asset and wealth management company with online banking questions, website navigation and applications by phone. It pays a stated base wage of $19 per hour plus performance bonus and includes a benefits package such as PTO and tuition reimbursement.
What you'll do
- Answer product questions by phone and guide customers through website navigation and applications
- Access multiple electronic systems and document steps taken to resolve requests
- Meet call quality, productivity and schedule adherence goals
- Participate in projects or process improvements
What you'll need
- 1 year of customer service experience
- High school diploma or equivalent
- Ability to recognize, apply and explain product or service knowledge
- Computer experience
- Proficiency with Microsoft Suite
Skills
Benefits
About TTEC
TTEC is a global customer experience technology and services company. Its Cairo site (Maadi) hires multilingual customer service and sales representatives in English, French, German, Italian, Spanish, Portuguese and Dutch for European and global clients.
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