Customer Care Representative II

In-office customer care role in Melbourne, Florida, handling phone inquiries and technical issues for US retail customers and dealers. Requires living within 45 miles of the office; pay starts at $15/hour with health insurance, 401(k), and paid time off.

• Answer customer inquiries and concerns via telephone
• Resolve basic to intermediate technical issues
• Log customer contacts in CRM system
• Follow up with customers to ensure resolution
• Educate customers on products and services
• Act as liaison between customers and dealerships
• Handle difficult customer issues and avoid escalation
• Suggest marketing offers during service calls

• High School Diploma or equivalent
• 6 months customer service experience required
• Phone customer support experience preferred
• Solid computer skills and CRM experience
• Ability to type and speak at the same time
• Strong problem solving and troubleshooting skills
• Exceptional oral and written communication skills
• Must live within 45 miles of Melbourne, FL office

TTEC is a global customer experience technology and services company. Its Cairo site (Maadi) hires multilingual customer service and sales representatives in English, French, German, Italian, Spanish, Portuguese and Dutch for European and global clients.