Taking applicationsVoice Support·Posted 15h ago
Customer Support Representative‑ Mandarin Speaking (Colombia)
Owner.comVerified company
Remote, Colombia
Pay
Not listed
Job type
Full-time · Remote
Hours
US hours
Location
Remote, Colombia
MandarinSpanishEnglishMid level
About the role
Remote customer support role for Owner, handling high-volume calls, chats, and emails for restaurant owners and guests. The description requires Spanish and English fluency, CRM/telephony experience, and PST shift availability including weekends; the title says Mandarin Speaking.
What you'll do
- Deliver empathetic phone and message support
- Handle inbound calls plus some chats and emails
- Manage multiple concurrent conversations
- Resolve complex or high-priority issues
- Meet or exceed 90%+ customer satisfaction
- Document interactions in Salesforce
- Collaborate with teammates in Slack
- Identify recurring issues and share insights
What you'll need
- 3-5+ years customer support experience
- B2B SaaS, tech, e-commerce, or software background
- High-volume, fast-paced support experience
- Spanish and English fluency (C1/C2)
- Escalation and complex issue handling
- CRM and telephony tool familiarity
- Reliable home workspace and stable internet
- Weekend and varied shift availability
Skills
Customer supportHigh-volume inbound callsChat and email supportSalesforce CRMTelephony toolsEscalation handlingStructured problem-solvingBilingual communication
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