Customer Service Advisor ‑ Bridgetowne 2026
ConcentrixVerified company
Quezon City, Philippines
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Quezon City, Philippines
About the role
Customer Service Advisor role handling inbound and outbound calls plus internet inquiries to resolve routine product or service problems for a Concentrix client. It is a full-time, entry-level position based in Quezon City, Philippines, with rotating shifts and close supervision.
What you'll do
- Handle inbound and outbound calls and internet inquiries
- Resolve routine customer problems regarding products or services
- Meet contractual KPIs
- Clarify customer requirements and use decision-support tools
- Greet customers courteously and professionally
- Document accounts and track information in call tracking database
- Offer additional products or services
- Refer inquiries to published materials or senior staff
What you'll need
- High school diploma
- Three to six months relevant experience preferred
- Strong computer navigation and PC knowledge
- Ability to communicate effectively in writing and verbally
- Dependable with strong attention to detail
- Able to multitask and adapt to changes quickly
- Ability to rotate shifts as needed
- Based in Quezon City, Philippines
Skills
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
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