Taking applicationsVoice Support·Posted 14h ago
Customer Success Representative
SmarshVerified company
Costa Rica
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Costa Rica
EnglishEntry level
About the role
Entry-level customer success role at Smarsh, listed in Costa Rica, focused on inbound customer calls, billing and invoice questions, renewals, and account changes. It requires strong English communication and 1+ years of customer success or inside sales experience, preferably in a regulated industry.
What you'll do
- Respond to inbound customer calls promptly
- Resolve service problems by clarifying complaints and explaining solutions
- Analyze customer contracts, invoices, or billing issues
- Track activity and outcomes in Salesforce
- Process customer account or billing adjustments
- Meet or exceed time-to-resolution targets
- Partner with internal teams on escalated issues
What you'll need
- 1+ years experience in customer success or inside sales
- Financial industry or regulated industry experience preferred
- Self-motivated and able to perform under pressure
- Excellent written and verbal English communication
- Strong listening, influencing, and training skills
- Ability to work independently and in a group
- Excellent organization, documentation, and time management
- Salesforce or equivalent CRM experience is a plus
Skills
Customer successRelationship managementProduct adoptionIssue resolutionBilling and invoice analysisSalesforceEnglish communicationTime management
Interested? Sign up free to apply
Create your free Remote account to apply with your profile and resume, and see every hand-picked remote role in one place.