Taking applicationsVoice Support·Posted 2d ago
Staff Customer Success Manager, UK
Kong Inc.
UK
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
UK
EnglishSenior level
About the role
A UK-based Staff/Senior Customer Success Manager role at Kong, focused on post-sales adoption, expansion, renewals, and risk mitigation for strategic customers. It requires fluent English and blends technical platform knowledge with executive-level account planning.
What you'll do
- Develop comprehensive customer success plans
- Drive value-based customer engagement
- Map customer organizations and stakeholders
- Leverage partners to expand stakeholder alignment
- Use utilization metrics and analytics tools to monitor customer health
- Run impactful QBRs and EBRs
- Articulate the value of Kong's platform and components
- Manage renewals and forecasting with the account team
What you'll need
- Customer obsession and resilience
- Curiosity and active listening
- Collaborative team-oriented mindset
- Prioritization across multiple customers
- Fluent English
- French, German, or Spanish fluency is beneficial
Skills
Customer success planningValue realizationOrganizational mappingPartner ecosystem managementData and analyticsQBR/EBR deliveryPlatform knowledgeRenewal forecasting
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