Taking applicationsVoice Support·Posted 14h ago
Customer Service Representative (French/English) ‑ Tech, Remote
KeycafeVerified company
Morocco
Pay
$6–$7/hr
Job type
Full-time · Remote
Hours
Flexible
Location
Morocco
FrenchEnglishMid level
About the role
A remote customer service role at Keycafe supporting global SaaS/IoT users in French and English by phone, chat, and email. It combines technical troubleshooting of software and hardware with ticket management and customer guidance, and requires living in Morocco.
What you'll do
- Provide prompt support in English and French across phone, chat, and email
- Troubleshoot software and hardware issues and escalate complex cases
- Manage and prioritize multiple tickets in a high-volume environment
- Guide customers through setup, configuration, and feature use
- Document solutions and identify recurring technical issues
- Collaborate with internal teams on customer feedback
- Participate in support projects to improve tools, workflows, and knowledge base
- Handle irate or urgent customer situations professionally
What you'll need
- Fluent bilingual French and English
- 2+ years of customer service experience
- Ability to troubleshoot software and hardware issues
- Strong multitasking across phone, email, and chat
- Reliable and self-motivated with minimal supervision
- Excellent typing speed and accuracy
- Calm, empathetic, and professional demeanor
- Bachelor’s degree in Computer Science, Communications, or related field
Skills
French and English communicationSoftware and hardware troubleshootingPhone, chat, and email supportTicket managementTyping accuracyCustomer empathyZendesk/Slack familiarityB2B/enterprise support
Benefits
Performance bonusCareer growthTraining supportMentorshipCollaborative team cultureGlobal impact
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