Taking applicationsVoice Support·Posted 8d ago
English Customer Service Representative – Global Retail Platform
TranscomVerified company
On-site — New Cairo, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
New Cairo, Egypt
EnglishEntry level
About the role
This is an on-site customer service role in New Cairo supporting a global retail platform by phone. It requires C1 English and rotational 24/7 shifts, with one month of paid training.
What you'll do
- Provide front-line phone support for a global retail platform
- Respond to customer queries timely and accurately
- Support merchandising and product initiatives
- Strengthen relationships with sellers and partners
- Help create customer-focused omnichannel experiences
- Propose improvements and share knowledge
- Work rotational shifts 24/7
What you'll need
- C1 written and spoken English
- Strong communication and interpersonal skills
- Ability to absorb information and adapt to change
- Positive attitude and willingness to provide customer experience
Skills
English C1 proficiencyVerbal and written communicationInterpersonal skillsEmpathyActive listeningProblem-solvingAdaptabilityPositive attitude
Benefits
Paid trainingHealth insuranceTransportation providedSocial insuranceCareer growthInclusive environment
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