Advisor I, Customer Service – •Japanese COE Specialist

This is a customer service advisor role in Kuala Lumpur, Malaysia, for a Japanese COE specialist program. It involves handling customer inquiries by phone and internet, resolving routine issues, and working rotating shifts.

• Handle inbound calls, outbound calls, or internet inquiries
• Resolve routine customer problems about products or services
• Clarify customer requirements and probe for understanding
• Greet customers courteously and professionally
• Maintain basic knowledge of client products and services
• Document accounts and track information in call tracking database
• Offer additional products or services
• Escalate inquiries by referring to published materials or senior staff

• High school diploma
• Three to six months of relevant experience preferred
• Strong customer service orientation
• Strong computer navigation skills and PC knowledge
• Ability to communicate effectively in writing and verbally
• Dependable with strong attention to detail
• Ability to multitask and adapt quickly
• Ability to rotate shifts as needed

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.