Customer Service Representative – Nights (Cape Town)
TTECVerified company
Cape Town, South Africa
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Cape Town, South Africa
About the role
An on-site night-shift customer service role in Cape Town answering incoming customer contacts and researching resolutions for their issues. It requires South African citizenship or permanent residency and Matric/NQF Level 4, and includes company transport plus benefits such as PTO and tuition reimbursement.
What you'll do
- Answer incoming communications from customers
- Conduct research to provide answers and resolve customer issues
- Accurately resolve issues while applying product or service knowledge
- Explain product or service knowledge clearly to customers
- Maintain consistent attendance and punctuality
- Report to the Team Leader
What you'll need
- Customer service experience
- Matric/NQF Level 4 (mandatory)
- SA citizenship or permanent residency
- Basic computer skills and ability to navigate multiple systems
- Willingness to learn and adapt
- Work on site in Cape Town, South Africa
- Available for night shift
Skills
Benefits
About TTEC
TTEC is a global customer experience technology and services company. Its Cairo site (Maadi) hires multilingual customer service and sales representatives in English, French, German, Italian, Spanish, Portuguese and Dutch for European and global clients.
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