Advisor I, Customer Service – Cantonese

Customer service advisor handling inbound and outbound calls plus internet inquiries, resolving routine client product or service issues and meeting KPIs. The role requires Cantonese and English and is listed at Concentrix in Kuala Lumpur with rotating shifts; no pay is stated.

• Handle inbound and outbound calls and internet inquiries
• Resolve routine customer problems
• Clarify customer requirements and probe for understanding
• Greet customers courteously and professionally
• Maintain basic knowledge of client products and services
• Document and notate accounts accurately
• Offer additional products and services
• Track and retrieve information in call tracking database

• High school diploma
• Three to six months of relevant experience preferred
• Cantonese language
• English communication
• Strong computer navigation skills
• Ability to multitask
• Ability to rotate shifts as needed
• Strong customer service orientation

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.