Advisor I, Customer Service – Korean (Kuala Lumpur Sentral)

A full-time customer service advisor role in Kuala Lumpur handling inbound calls, outbound calls, and online inquiries for Korean-speaking customers. It focuses on resolving routine product issues, documenting cases, and meeting contractual KPIs, with rotating shifts.

• Handle inbound and outbound calls and internet inquiries
• Resolve routine customer problems
• Clarify customer requirements and provide solutions
• Greet customers professionally
• Maintain basic product and service knowledge
• Document accounts accurately
• Offer additional products or services
• Track and retrieve information in call tracking database

• High school diploma
• Three to six months relevant experience preferred
• Korean language
• Strong computer navigation skills
• Effective written and verbal communication
• Ability to multitask
• Attention to detail
• Ability to rotate shifts

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.