Customer Service Advisor ‑ Davao 2026

A customer service advisor role handling inbound and outbound calls, chat, or other channels to resolve routine product and service questions for a client account. It is an entry-level, full-time position based in Davao City, Philippines, with rotating shifts and some work-at-home options.

• Handle inbound and outbound calls and internet inquiries from customers
• Resolve routine customer problems about client products and services
• Clarify customer requirements and use decision-support tools
• Greet customers courteously and professionally
• Notate accounts completely and accurately
• Track and document information in the call tracking database
• Offer additional products and services
• Meet contractual KPI targets

• High school diploma
• Three to six months of relevant experience preferred
• Strong customer service orientation
• Ability to communicate effectively in writing and verbally
• Dependable with strong attention to detail
• Ability to rotate shifts as needed
• Ability to work independently and as part of a team
• Tolerance for repetitive, high-production work

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.