Taking applicationsVoice Support·Posted 15h ago
Customer Support Specialist I
NielsenVerified company
Seoul, South Korea
Pay
Not listed
Job type
Full-time · On-site
Hours
APAC hours
Location
Seoul, South Korea
EnglishEntry level
About the role
Tier 1 B2B customer support role for Nielsen's media data clients, handling phone, email and ticket inquiries and escalating technical or data issues. It is a hybrid Seoul-based position with a weekly early-morning audience-reporting shift and English communication with global teams.
What you'll do
- Respond to customer inquiries by phone, email, and ticketing system
- Troubleshoot service usage and data-related issues
- Provide software installation and usage guides
- Escalate complex technical or data issues
- Update FAQs and user manuals
- Conduct VOC analysis and suggest improvements
- Manage client contracts, user permissions, and service accounts
- Deliver weekly audience rating reports on an early-morning shift
What you'll need
- Bachelor's degree or higher
- Total experience of 3 years or less
- New graduates welcome
- Logical communication and customer-oriented mindset
- Willingness to learn new software and IT tools
- Basic MS Office skills
- Business English reading and writing
Skills
Ticketing systemsZendeskSalesforce Service CloudJiraMS OfficeTroubleshootingData literacyVOC analysis
Benefits
Flexible hybrid modelIn-office days coordinated with team lead
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