Customer Service & Retention Agents

Inbound phone customer service and retention role for Alorica in Santo Domingo, handling calls, resolving problems, and up-selling qualified customers. It requires a high school diploma and prefers one year of sales or retention experience.

• Receive inbound calls
• Minimize order cancellation and maximize retention/service activation
• Maximize customer satisfaction and quality assurance scores
• Up-sell qualified customers to increase service or equipment level
• Complete computer data entry and call follow-up documentation

• High School degree or GED required
• 1 year or more sales or retention experience preferred
• Moderate computer experience
• Ability to engage customers and build rapport
• Ability to probe for root causes of dissatisfaction
• Ability to overcome objections and retain business
• Ability to work in a team environment
• Ability to learn evolving product services

Alorica is a global CX company with about 100,000 employees in 17 countries supporting 250+ brands in 75+ languages. Its Egypt contact center in Sheikh Zayed City (Giza) hires English-speaking agents for airline, healthcare, hospitality and premium accounts plus QA, workforce and leadership roles.