Taking applicationsVoice Support·Posted 14h ago
Enterprise Support Specialist
StripeVerified company
Singapore
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Singapore
EnglishMandarinMid level
About the role
Stripe is hiring an Enterprise Support Specialist to troubleshoot complex technical user issues via email and phone, using SQL and API knowledge to resolve problems and improve support processes. It is a Singapore-based full-time role requiring business-level Mandarin and 4+ years of customer-facing product support experience.
What you'll do
- Troubleshoot complex technical issues via email and phone
- Use SQL to extract and interpret data
- Work with Engineering, Product and Operations to resolve user issues
- Optimize and scale support processes
- Lead continuous improvement initiatives on CSAT, Contact Rate and SLA
- Create and refine self-service documentation
- Advocate product improvements based on user feedback
- Lead cross-functional projects to fix process inefficiencies
What you'll need
- Business-level Mandarin (written and spoken)
- 4+ years in customer-facing product support
- SQL proficiency for data analysis
- Experience working with APIs
- Strong problem-solving skills
- Stakeholder management experience
- Project management experience
- Willingness to work occasional weekends and holidays
Skills
SQLAPI troubleshootingTechnical troubleshootingStakeholder managementProject managementData analysisDocumentationCross-functional collaboration
Benefits
Compensatory time off
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