Customer Service ‑ French/German/Spanish/Italian
ConcentrixVerified company
Suzhou, China
Pay
Not listed
Job type
Full-time · On-site
Hours
APAC hours
Location
Suzhou, China
About the role
Provides advanced technical and after-sales support to customers in French, German, Spanish or Italian via email, online chat and voice for smart-home products. The role is based in Suzhou, China, and works 15:00–24:00 during daylight saving time, five days a week.
What you'll do
- Handle French/German/Spanish/Italian customer inquiries by email, online and voice
- Support logistics, returns and exchanges, and after-sales technical issues for smart home products
- Analyze customer needs and provide accurate responses
- Feedback service issues and suggest improvements
What you'll need
- Fluent French or German or Spanish or Italian
- Strong customer service orientation
- Ability to communicate effectively in writing and verbally
- Strong problem-solving and learning ability
- Attention to detail
- Multitasking and adaptability
- Teamwork and independent work with minimal supervision
- Patience and a professional tone
Skills
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
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