Advisor I, Customer Service ‑ Korean

A customer service advisor role handling inbound and outbound calls or online customer inquiries for client products and services. The position is listed in Ho Chi Minh, Vietnam, and requires Korean-language customer support.

• Handle inbound and outbound customer calls or online inquiries
• Meet contractual KPIs
• Clarify customer requirements and provide resolutions
• Greet customers courteously and professionally
• Maintain basic knowledge of client products and services
• Document and retrieve information in call tracking database
• Offer additional products or services
• Participate in customer satisfaction improvement activities

• High school diploma
• Three to six months of relevant experience preferred
• Strong customer service orientation
• Strong computer navigation skills and PC knowledge
• Ability to communicate effectively in writing and verbally
• Dependable with strong attention to detail
• Ability to multitask and adapt to changes
• Ability to rotate shifts as needed

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.