Taking applicationsVoice Support·Posted 6d ago
Bilingual Customer Service Representative
Beyond Finance
USA
Pay
Not listed
Job type
Full-time · Remote
Hours
US hours
Location
USA
Open to people in the United States
EnglishSpanishEntry level
About the role
Remote customer service role handling phone calls for clients enrolled in financial hardship programs. Requires one year of call center experience and Spanish bilingual skills, with call center hours set in US Central time.
What you'll do
- Handle client phone requests
- Resolve client issues and inquiries
- Educate clients on financial hardship programs
- Document request outcomes in CRM
- Coordinate with other departments
- Manage high call volume in a home call center
- Handle difficult calls courteously
What you'll need
- 1 year call center experience
- Bilingual in Spanish
- High-speed internet connection
- CRM technical proficiency
- Strong customer service orientation
- Strong verbal and written communication
- Effective problem solving
- Distraction-free home work environment
Skills
Phone customer serviceActive listeningCRM proficiencyProblem solvingTime managementEmpathyDocumentationCommunication
Benefits
Health insuranceDental and visionPaid time offPaid holidaysPaid parental leave401(k) matchingCareer growthTraining program
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