Taking applicationsVoice Support·Posted 14h ago
Payment Support Representative‑Dispute Team
FiservVerified company
Marietta, Georgia, United States
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Marietta, Georgia, United States
Open to people in the United States
EnglishEntry level
About the role
Payment Support Representative on Fiserv's dispute team, researching and resolving consumer disputes, fraud, chargebacks, and complaints. The role requires valid unrestricted U.S. work authorization and offers benefits such as health insurance and paid time off; pay is not stated.
What you'll do
- Research and evaluate disputes, fraud, chargebacks, and consumer complaints
- Review documentation from multiple intake channels and route cases
- Investigate and resolve cases within guidelines and deadlines
- Prepare written correspondence to consumers about dispute outcomes
- Collaborate with internal teams and relationship managers
- Manage a caseload accurately and in priority order
- Handle confidential and sensitive information
What you'll need
- Valid and unrestricted U.S. work authorization
- High school diploma or GED
- Excellent reading comprehension and attention to detail
- Proficiency in Microsoft Office
- Experience with CRM or case management platforms
- Knowledge of banking, collections, or dispute regulations
- Strong written communication skills
- Strong typing and data entry skills
Skills
Dispute researchCase managementMicrosoft OfficeCRM platformsFDCPA/FCRA complianceWritten communicationData entryAnalytical problem-solving
Benefits
Paid time offHealth insuranceCareer growthRetirement planningTuition assistanceEmployee stock purchase planEmployee assistance programPaid parental leave
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