Taking applicationsVoice Support·Posted 6d ago
Bilingual Client Retention Specialist
Beyond Finance
USA
Pay
$19–$21/hr
Job type
Full-time · Remote
Hours
Flexible
Location
USA
Open to people in the United States
EnglishSpanishMid level
About the role
A full-time bilingual Spanish retention role handling inbound phone calls with at-risk clients in a debt hardship program. It focuses on deescalating upset customers, explaining program value, and meeting retention goals with commission potential.
What you'll do
- Educate clients about the financial hardship debt program
- Deescalate upset clients with empathy and active listening
- Use CRM to access client information and maintain records
- Assess clients' financial situations and options
- Retain clients with customized solutions
- Meet or exceed retention targets
- Provide best-in-class customer service by phone and other tools
What you'll need
- Bilingual Spanish required
- Experience in retention, sales, or collections
- High school diploma or equivalent
- Ability to handle high call volumes
- Resilient and calm under pressure
- Negotiation and deescalation skills
- CRM proficiency
- Strong verbal and written communication
Skills
Client retentionDeescalationActive listeningCRM systemsFinancial needs analysisNegotiationCustomer serviceMulti-tasking
Benefits
Health insurancePaid time off401(k) matchingPerformance bonusCareer growthCareer development & training
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