Customer Service Agent ‑ Voice

Full-time voice customer service role handling inbound/outbound calls and internet contacts, resolving routine product and service issues while meeting KPIs. The listing is for Ciudad de Guatemala and gives no salary, remote, or region eligibility details.

• Handle inbound calls, outbound calls, or internet customer contacts
• Resolve routine customer problems regarding products or services
• Clarify customer requirements and probe for understanding
• Greet customers courteously and professionally
• Maintain basic knowledge of client products and services
• Document and retrieve information in call tracking database
• Offer additional products and/or services
• Meet contractual KPIs

• High school diploma
• Three to six months relevant experience preferred
• Strong computer navigation skills and PC knowledge
• Ability to communicate effectively in writing and verbally
• Dependable with strong attention to detail
• Skilled in multitasking and adapting to change
• Tolerance for repetitive work in a fast-paced, high-production environment
• Ability to rotate shifts as needed

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.