Customer Care Advisor ‑ Fluent French Speaker
NextcareVerified company
Hybrid — Cairo, Egypt
Pay
Not listed
Job type
Full-time · Hybrid
Hours
Flexible
Location
Cairo, Egypt
About the role
Customer care advisor supporting worldwide clients by phone and written channels for an insurance and assistance company, with French fluency required. The role is hybrid in Cairo and requires rotating shifts including nights and weekends.
What you'll do
- Provide customer service and support retention
- Meet service standards for written responses and call abandon rate
- Use AI and conversational AI systems to respond to queries
- Handle daily workload and follow up individual cases
- Develop product knowledge to give accurate information
- Assist medical team with admissions, evacuations and repatriations
- Respond to queries about cover, claims, hospitalizations and complaints
What you'll need
- Fluent French
- Customer-facing experience
- Flexible rotating shifts including nights and weekends
- Call centre experience beneficial
- Medical background a plus
- Microsoft Office knowledge
- Experience in a pressurized environment
Skills
Benefits
About Nextcare
Nextcare is the leading “Third Party Administrator” (TPA) for the insurance industry in the GCC & MENA region. Since its establishment in 1999, the company specializes in providing complete health insurance management and administration services to insurers and other healthcare payers providing the perfect balance between the best customer service and the maximum cost optimization in addition to compliance with regulators.
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