Call Center Representative
Emirates NBDVerified company
On-site — Cairo, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Cairo, Egypt
About the role
An on-site inbound call center role in New Cairo with Emirates NBD, handling banking customer questions, complaints, and account interactions. It requires excellent English, a bachelor's degree, rotational shifts including weekends, and immediate availability, with health insurance and KPI-based incentives offered.
What you'll do
- Answer inbound calls promptly and professionally
- Respond to customer inquiries about banking products and services
- Resolve customer complaints and escalate complex cases
- Record customer information and interactions accurately
- Identify opportunities to improve customer experience
- Adhere to procedures and information security policies
What you'll need
- Based in New Cairo, Egypt
- Bachelor's degree in any field
- Excellent English communication skills
- Ability to work rotational shifts and weekends
- Strong problem-solving and interpersonal skills
- Available to join immediately
- Proactive and customer-centric approach
Skills
Benefits
About Emirates NBD
Emirates NBD is a leading banking group in the Middle East, North Africa and Türkiye (MENAT), committed to helping individuals, businesses and communities thrive by creating opportunities to prosper, driving sustainable banking and championing financial wellness and inclusion. With operations across 13 countries including the UAE, Saudi Arabia, India, Egypt, Türkiye, Singapore, the UK, Austria, Germany, Russia and Bahrain, and representative ...
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