Taking applicationsVoice Support·Posted 14h ago
Bilingual HyperCare Consultant (French & English)
CrucialLogicsVerified company
Remote (Global)
Pay
Not listed
Job type
Full-time · Remote
Hours
US hours
Location
Worldwide
Open to people in the United States
FrenchEnglishMid level
About the role
A bilingual French/English IT support role providing first-line and managed support for Windows and Mac users and Microsoft 365 environments. It is a global remote position, but the candidate must be available during Eastern Time business hours.
What you'll do
- Serve as first point of contact for users
- Support mixed Windows and macOS environment
- Administer and maintain Microsoft 365
- Troubleshoot complex Office 365 issues
- Assist with Office 365 migrations and integrations
- Conduct reviews and audits of client environments
- Deliver training and workshops to client staff
- Collaborate with sales on additional services
What you'll need
- Full fluency in French and English
- IT/computer systems diploma or equivalent experience
- 2-3 years in support analyst or end-user support role
- Experience with Windows, macOS, Android, and iOS
- Microsoft 365, Entra ID, Azure, and Intune experience
- Windows Server and Fortigate knowledge
- Ability to work Eastern Time business hours
Skills
French and English communicationWindows and macOS supportMicrosoft 365 administrationOffice 365 supportEntra ID, Azure, and Intune administrationTroubleshootingTicketing and documentationUser training
Benefits
Support for industry certificationsInclusive work environmentExperienced IT team supportDeployment and migration project opportunitiesCareer growth
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