Customer Service Agents ‑ Spanish ‑ Qro
ConcentrixVerified company
Santiago de Querétaro, Mexico
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Santiago de Querétaro, Mexico
About the role
A full-time customer service advisor role handling inbound and outbound calls or internet contacts and resolving routine customer problems. It is based in Mexico and requires English plus customer service skills, with monthly performance incentives and career development opportunities.
What you'll do
- Handle inbound calls
- Handle outbound calls
- Support customers via the internet
- Provide customer service support
- Resolve routine customer problems
- Maintain a professional tone
- Adapt to constant changes
What you'll need
- Intermediate to advanced English
- High school diploma or equivalent
- 6 months call center customer service experience desired
- Strong computer navigation and PC knowledge
- Ability to multitask
- Shift rotation capability
- Strong written and verbal communication
- Attention to detail
Skills
Benefits
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
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