Taking applicationsVoice Support·Posted 19h ago
Sr. Customer Success Manager ‑ EMEA
Chili Piper
EMEA
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
EMEA
EnglishSenior level
About the role
A senior customer success role at a B2B SaaS company, managing 80–100 customer accounts and helping them onboard, adopt the product, and resolve technical issues. It is EMEA-based, fully remote, and requires hands-on Salesforce and marketing automation experience plus basic JavaScript, HTML, and CSS.
What you'll do
- Own customer onboarding
- Train customers and implement new use cases
- Act as escalation point for technical issues
- Identify upsell and cross-sell opportunities
- Build customer case studies and references
- Collaborate cross-functionally
- Present recommendations and solutions
- Provide regular status updates
What you'll need
- Technical experience required
- Basic JavaScript, HTML, CSS
- 1–2+ years Salesforce experience
- 1–2+ years Marketing Automation experience
- SFDC implementation and data model knowledge
- REST API experience
- Cross-functional customer collaboration
- Strong written and verbal communication
Skills
SalesforceMarketing AutomationJavaScriptHTMLCSSREST APICustomer onboardingTechnical troubleshooting
Benefits
Paid time offHealth insuranceEquipment providedProfessional development stipendRemote workFlexible hours
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