One Makati Customer Care Specialist iRecruit Engage 2026

Inbound and outbound customer service role based in Makati City, Philippines, handling routine customer questions and account documentation. It requires a high school diploma and up to six months of relevant experience, with the ability to rotate shifts.

• Handle inbound calls, outbound calls, or internet inquiries
• Resolve routine customer problems
• Meet contractual KPIs
• Clarify customer requirements and provide resolutions
• Greet customers courteously and professionally
• Document and notate accounts accurately
• Offer additional products or services
• Track and retrieve information in call tracking database

• High school diploma
• Three to six months of relevant experience preferred
• Strong customer service orientation
• Strong computer navigation skills and PC knowledge
• Ability to communicate in writing and verbally
• Dependable with strong attention to detail
• Skilled in multitasking
• Ability to rotate shifts as needed

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.