Service Advisor with French
ConcentrixVerified company
Tbilisi, Georgia
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Tbilisi, Georgia
About the role
A French-speaking service advisor role in Tbilisi handling inbound and outbound calls, internet inquiries, and routine customer problems. The posting offers medical and life insurance, performance bonus, internet allowance, meal vouchers, holiday pay, and career development.
What you'll do
- Provide customer service and resolve routine problems
- Clarify customer requirements and probe for understanding
- Greet customers courteously and professionally
- Maintain basic knowledge of client products and services
- Document accounts accurately
- Offer additional products and services
- Track and retrieve information in call tracking database
- Refer inquiries to published materials or senior staff
What you'll need
- Fluency in French, verbal and written
- Advanced English for training
- Excellent communication and customer handling skills
- Good typing and computer skills
- Organized with problem-solving and analytical skills
- Team player with a great attitude
- High school education
Skills
Benefits
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
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