Turkish Customer Experience Process Lead
CapgeminiVerified company
On-site — Cairo, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Cairo, Egypt
About the role
A full-time, on-site process lead role in Cairo focused on customer service processes, escalations, and quality for Turkish-speaking support. It requires C1 Turkish and B2 English and involves mentoring frontline teams, analyzing data, and improving service delivery.
What you'll do
- Support frontline customer service teams
- Drive continuous improvement
- Maintain quality standards
- Resolve complex customer issues and escalations
- Analyze data and generate insights
- Align service delivery with organizational goals
- Mentor team members
What you'll need
- C1-level Turkish
- B2-level English
- Experience handling complex customer issues and escalations in a Turkish voice environment
- Proficiency in Microsoft Office tools, especially Excel
- 3+ years in customer service, contact center, or related role is advantageous
- Ability to analyze data and generate actionable insights
- High attention to detail and quality standards
Skills
About Capgemini
Capgemini is a global business and technology transformation partner with 340,000+ team members in 50+ countries. Its Cairo center runs multilingual service desk and customer experience operations (German, French, Turkish) alongside consulting and engineering teams.
Interested? Sign up free to apply
Create your free Remote account to apply with your profile and resume, and see every hand-picked remote role in one place.