Taking applicationsVoice Support·Posted 14h ago
Customer Support Agent ‑ Rotating Shifts
SumUpVerified company
Santiago, Chile
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Santiago, Chile
SpanishEntry level
About the role
Customer support executive for SumUp handling phone, chat and email inquiries from customers in Chile, Peru, Colombia and Mexico. Hybrid Santiago role with rotating five-day shifts that always include one weekend day.
What you'll do
- Handle customer inquiries by phone, chat or email
- Identify opportunities to improve products and tools
- Learn service processes and product functionalities
- Answer customer questions across Chile, Peru, Colombia and Mexico
What you'll need
- Interest in technology
- Excellent communication skills and vocabulary
- Passion for helping people and solving problems
- Proactivity to propose process improvements
- Ability to handle complex situations
- Ability to adapt to digital platforms such as HubSpot and Salesforce
Skills
CommunicationEmpathyAutonomyAdaptability to changeProblem-solvingCustomer service focusProcess improvementHubSpot and Salesforce
Benefits
Medical insuranceBirthday day offLearning and development budgetMental health supportPaid sabbatical after 3 yearsAdditional parental leaveChildcare supportOffice perks
Interested? Sign up free to apply
Create your free Remote account to apply with your profile and resume, and see every hand-picked remote role in one place.