Taking applicationsVoice Support·Posted 15d ago
Remote Customer Onboarding Support Specialist
Spotter Labs
Remote
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Worldwide
Open to people in the United States
EnglishEntry level
About the role
This is a remote customer onboarding support role at Spotter Labs, helping new customers start using the platform and answering questions by email or chat. It also involves creating knowledge base articles and working with internal teams to improve onboarding and customer experience.
What you'll do
- Assist customers throughout onboarding
- Respond to customer questions via email or chat
- Provide clear, friendly, professional support
- Help customers understand the platform and features
- Create, update, and maintain knowledge base articles
- Work with internal teams to improve onboarding materials
- Identify common customer issues and suggest process improvements
What you'll need
- Well spoken and written English
- Strong communication and interpersonal skills
- Excellent organizational skills and attention to detail
- Comfortable learning and using new technology and software
- Friendly, patient, customer-focused attitude
- Ability to multitask and prioritize effectively
- Self-motivated and able to work independently remotely
Skills
English communicationInterpersonal skillsOrganizational skillsAttention to detailLearning new technologyMultitaskingPrioritizationCRM or help desk software
Benefits
Fully remote positionSupportive and collaborative teamOpportunity to grow into a customer-facing roleHands-on experience working with technology and customers
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