Customer Service Advisor ‑ PH South 2026
ConcentrixVerified company
Makati City, Philippines
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Makati City, Philippines
About the role
A full-time customer service advisor role handling inbound and outbound calls or online inquiries and resolving routine customer product or service issues. The position is based in Makati City, Philippines, and requires the ability to rotate shifts as needed.
What you'll do
- Handle inbound and outbound calls or internet inquiries
- Resolve routine customer problems
- Meet contractual KPIs
- Clarify customer requirements
- Greet customers professionally
- Document and notate accounts accurately
- Offer additional products or services
- Track information in call tracking database
What you'll need
- High school diploma
- Three to six months relevant experience preferred
- Strong computer navigation and PC knowledge
- Ability to communicate in writing and verbally
- Dependable with attention to detail
- Ability to multitask and adapt quickly
- Patience and professional tone
- Ability to rotate shifts as needed
Skills
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
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