Taking applicationsVoice Support·Posted 16h ago
Customer Success Team Lead
Impact Brands
Remote
Pay
$4–$4.5/hr
Job type
Full-time · Remote
Hours
Flexible
Location
Worldwide
Open to people in the United States
EnglishLead level
About the role
A remote Customer Success Team Lead role overseeing daily operations, coaching agents, tracking attendance and performance, and using customer data to improve satisfaction and retention. It is a full-time, fully remote position with a monthly salary of $650–$750 and benefits including holiday time, an internet subsidy, and a health and wellness budget.
What you'll do
- Oversee daily Customer Success team operations
- Maintain high service standards and customer retention
- Support and guide team members
- Monitor team attendance and coverage
- Conduct one-on-one coaching sessions
- Assess agent efficiency daily, weekly, and monthly
- Analyze customer feedback and support data
- Implement improvements to increase satisfaction and retention
What you'll need
- Proven experience in customer support, team management, or similar role
- Strong communication and leadership skills
- Ability to analyze data and identify trends
- Detail-oriented
- Excellent organizational and problem-solving abilities
Skills
Customer supportTeam managementCommunicationLeadershipData analysisProcess improvementOrganizational skillsProblem-solving
Benefits
Remote workPaid time offInternet stipendHealth and wellness budgetBirthday giftTeam buildingCareer growthPaid volunteering days
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