Taking applicationsVoice Support·Posted 14h ago
CX Customer Service Specialist | Fortaleza (On‑site) | Multichannel
ConcentrixVerified company
Fortaleza, Brazil
Pay
$2/hr
Job type
Full-time · On-site
Hours
Flexible
Location
Fortaleza, Brazil
EnglishEntry level
About the role
On-site customer service role in Fortaleza, Brazil, supporting customers by chat, email and voice. It offers paid training, medical/dental benefits and a starting monthly pay of R$1,621 on a 6x1 schedule.
What you'll do
- Serve customers by chat, email and/or voice
- Understand customer needs and guide the best solution
- Support customers at different moments of the journey
- Record information in systems accurately
- Use different systems and digital tools
- Collaborate with the team to maintain quality
- Contribute to positive, resolutive experiences
- Develop skills in a people-focused environment
What you'll need
- Completed high school
- 18 years old or older
- Good oral and written communication
- Active listening and empathy
- Good typing skills
- Ease using simultaneous systems
- Familiarity with technology
- Organization and attention to detail
Skills
Customer serviceChat supportEmail supportVoice supportActive listeningEmpathyTypingAttention to detail
Benefits
Paid trainingMeal/food voucher (VA/VR)Medical and dental assistanceLife insuranceChildcare assistanceWellhubCollege/language course discountsCareer plan
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
BPO / customer experience5,000+ employees
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