Customer Service ‑ Support (On‑site) ‑ Curitiba/PR
ConcentrixVerified company
Curitiba, Brazil
Pay
$2/hr
Job type
Full-time · On-site
Hours
Flexible
Location
Curitiba, Brazil
About the role
On-site customer service specialist role in Curitiba, Brazil, handling voice and chat support with negotiation and follow-up. It is full-time on a 6x1 schedule with a fixed salary plus variable pay and benefits such as medical/dental assistance and a career plan.
What you'll do
- Serve customers by voice and chat
- Negotiate agreements and conduct assertive negotiations
- Record interactions and follow requests through to resolution
- Collaborate with the team to maintain CX excellence and continuous improvement
What you'll need
- High school completed
- Minimum age 18
- Experience in voice customer service
- Good typing and ability to use simultaneous systems
- Familiarity with technology
Skills
Benefits
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
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