Customer Advisor ‑ Customer Service ‑ Chalon‑sur‑Saône

Inbound customer advisor role with Concentrix in Fragnes-la-Loyère, France, handling calls, emails, letters and possibly social media to resolve problems, give information and manage complaints — no cold calling. Requires fluent French and availability Monday to Saturday between 8 a.m. and 8 p.m., with a fixed-term or permanent contract of 35–37 hours per week.

• Support prospects and customers with problems and information requests
• Promote brand image and develop customer satisfaction
• Manage complaints efficiently
• Handle inbound calls, emails, letters and possibly social media interactions

• Perfect command of French, written and spoken
• Excellent communication skills, organised and autonomous
• Comfortable with digital tools and new technologies
• Available Monday to Saturday between 8 a.m. and 8 p.m.
• Pass a French language test and interviews

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.