Customer Support ( Fluent English )
Remote — Nasr City, Cairo, Egypt
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Nasr City, Cairo, Egypt
About the role
This is a remote senior customer support role focused on managing client accounts, resolving issues, and growing relationships through upselling and renewals. It also includes leading a small team and collaborating with sales, customer success, and operations; fluency in English and 3–7+ years of relevant experience are required.
What you'll do
- Build and maintain long-term client relationships
- Understand client needs and provide tailored solutions
- Drive account growth through upselling, cross-selling, and renewals
- Resolve client issues promptly and effectively
- Monitor account performance, KPIs, and client satisfaction
- Supervise and coach direct reports
- Allocate tasks and manage team workflows
- Collaborate with sales, customer success, and operations
What you'll need
- Bachelor’s degree in Business Administration, Marketing, or related field
- 3–7+ years in client management, account handling, or customer success
- Strong communication and relationship-building skills
- Proven ability to lead teams and manage priorities
- Analytical mindset with attention to detail
- Fluency in English, spoken and written
Skills
About K Line Europe
K Line Europe GmbH describes itself as Europe's largest OEM clear-aligner manufacturer, headquartered in Düsseldorf, Germany. Its Cairo (Nasr City) office handles English-language customer support.
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