Taking applicationsVoice Support·Posted 14h ago
Customer Service Advisor (English Speaker) (Porto)
Porto, Portugal
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Porto, Portugal
EnglishEntry level
About the role
A customer service advisor role with Farfetch, handling customer queries by email, phone and chat for luxury fashion partners from the company's Porto office. Requires at least one year of customer service experience, excellent English and availability for late shifts.
What you'll do
- Be first point of contact across email, phone and chat
- Advise customers on products and services
- Own case resolution within company guidelines
- Handle demanding customers with emotional intelligence
- Advocate customer needs with internal teams
- Support localization initiatives
- Manage own development and support teammates
What you'll need
- Minimum 1 year customer service experience
- Excellent written and spoken English
- Good IT skills
- Excellent communication skills
- Multi-tasking ability and eye for detail
- Available to work late shifts
- Fashion/e-commerce experience preferred
- Knowledge of sports and sportswear a plus
Skills
Customer serviceEmail, phone and chat supportIT skills (Windows packages)CommunicationMulti-taskingAttention to detailCritical thinkingOrganizational skills
Benefits
Training opportunitiesFlexible benefits program
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