Taking applicationsVoice Support·Posted 14h ago
Business Support Specialist ‑ Dutch
MollieVerified company
Maastricht, Netherlands
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Maastricht, Netherlands
DutchEnglishEntry level
About the role
A customer-facing support role at Mollie in Maastricht, handling live chat, email and phone inquiries for merchants. It requires fluent Dutch and English and focuses on proactive product advice and feeding customer insights back to internal teams.
What you'll do
- Handle live chat, email and phone inquiries
- Resolve customer inquiries quickly
- Advise customers on Mollie products
- Improve customer experience with actionable feedback
- Propose innovative solutions to internal teams
- Listen to customer feedback and challenges
What you'll need
- Fluent in Dutch and English
- Adapt easily to changing environments
- Learn new information and processes quickly
- Solve complex problems rapidly
- Communicate clearly and maintain human connection
- Beginner to experienced professionals welcome
- Submit CV in English
Skills
Dutch fluencyEnglish fluencyCustomer communicationProblem-solvingAdaptabilityFast learningProduct adviceFeedback-driven improvement
Benefits
Regular feedback and performance reviewsFair and transparent salary reviewsCareer growthInternal hiring and mobilityDevelopment opportunities
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