Taking applicationsVoice Support·Posted 14h ago
Technical Customer Support Specialist ‑ Work from Home Opportunity (HA Nova Scotia)
TPVerified company
HA Nova Scotia, Canada
Pay
$14/hr
Job type
Full-time · Remote
Hours
Flexible
Location
HA Nova Scotia, Canada
EnglishFrenchEntry level
About the role
A remote technical support role handling first-level customer service, troubleshooting product issues, and answering inbound/outbound customer queries. It requires English and French, offers paid training, and pays $19.50/hr, but applicants must live in one of the listed Canadian provinces.
What you'll do
- Provide first-level customer service and technical solutions
- Troubleshoot and resolve technical issues
- Answer inbound and outbound customer queries
- Schedule service calls and follow up with customers
- Build and maintain positive customer relations
- Coordinate with internal functions
- Accurately input data using prescribed applications
- Tailor communication to different audiences
What you'll need
- Reside in one of the listed Canadian provinces
- Minimum 6 months customer-facing experience
- Minimum high school degree
- Excellent English and French communication
- Type 30 wpm
- Excellent hardwired home internet
- At least 18 years old
- Microsoft Office knowledge preferred
Skills
Technical troubleshootingCustomer serviceActive listeningMicrosoft OfficeiOS and Android devicesPC and Mac navigationData entryMultitasking
Benefits
Paid trainingCareer growthCompetitive salarySupportive work environmentContinuous learning
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