Taking applicationsVoice Support·Posted 14h ago
Monitoring & Support Associate China
dLocalVerified company
Shenzhen, China
Pay
Not listed
Job type
Full-time · Hybrid
Hours
APAC hours
Location
Shenzhen, China
EnglishEntry level
About the role
A full-time monitoring and support role at dLocal in Shenzhen, handling customer tickets and incidents, escalating issues, and using reports to keep payment operations running. It requires fluent English, weekend availability, and a Tuesday-to-Saturday 7 am–4 pm schedule.
What you'll do
- Generate reports and monitor industry metrics
- Identify anomalies or patterns early
- Escalate and communicate with other teams
- Troubleshoot and adjust operations
- Optimize internal processes
- Prioritize urgent tasks
- Manage customer tickets, questions, and issues
- Follow up internally to meet SLAs
What you'll need
- Bachelor's degree or current student
- Availability to work weekends
- Advanced/fluent English
- Tuesday to Saturday, 7 am–4 pm
- Payments or tech industry experience is a plus
- Analytical tools knowledge is a plus
Skills
Issue monitoring and preventionTicket managementTroubleshootingEscalation and communicationProcess optimizationExcelSQLKibana
Benefits
Flexible hoursReferral bonus programWork from anywhere up to 3 months per yearFintech environment
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